Privacy Policy
Last Updated : November 4, 2025
1. INTRODUCTION
Welcome to Regenerasia.com (the “Website”), operated by Regenerasia Wellness (UEN: 53503504K), located at 04-121, 4 Toa Payoh Lor 7, Singapore 310004 (“we,” “us,” or “our”). We are committed to protecting your privacy and personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, purchase our products, or interact with our services. By using our Website, you consent to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We may collect the following personal information when you interact with our Website:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences
- Purchase Information: Billing address, shipping address, payment details (processed securely through third-party payment processors)
- Communication Data: Information you provide when contacting us via email, WhatsApp, contact forms, or chat features
- Health-Related Information: Optional information about health conditions or wellness goals you choose to share to help us recommend suitable products
- Pet Information: Optional information about your pets (age, breed, health conditions) to help recommend appropriate pet care products
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, clickstream data, referring website
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 below)
2.3 Information from Third Parties
We may receive information about you from third-party sources, including social media platforms, payment processors, shipping providers, and marketing partners, where permitted by law.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
- Account Management: To create and maintain your account, authenticate your identity, and manage your preferences
- Customer Support: To respond to your inquiries, provide customer support, and resolve issues
- Personalization: To provide personalized product recommendations and educational content based on your interests and needs
- Marketing Communications: To send you newsletters, promotional offers, educational content, and updates about our products and services (with your consent where required)
- Website Improvement: To analyze usage patterns, improve our Website functionality, and enhance user experience
- Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and safety
- Research and Development: To develop new products, services, and educational resources
4. DISCLOSURE OF YOUR INFORMATION
We may share your personal information with the following parties:
4.1 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including:
- Payment processors (PayPal, credit card processors)
- Shipping and logistics companies
- Email marketing platforms
- Website hosting and cloud storage providers
- Analytics service providers
- Customer service platforms
These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.2 Business Partners
We may share information with business partners, including affiliate product providers and educational content collaborators, to provide you with relevant products and services.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity.
5. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through PCI-DSS compliant payment gateways
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account information is retained while your account is active and for a reasonable period thereafter
- Transaction records are retained for tax and accounting purposes as required by Singapore law (typically 5-7 years)
- Marketing communications data is retained until you unsubscribe or request deletion
- Anonymous usage data may be retained indefinitely for analytical purposes
7. YOUR RIGHTS AND CHOICES
Under the PDPA and other applicable laws, you have the following rights regarding your personal data:
7.1 Access and Correction
You have the right to request access to your personal information and to correct any inaccurate or incomplete data. You can update your account information by logging into your account or contacting us.
7.2 Withdrawal of Consent
You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal and contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
7.3 Marketing Opt-Out
You can opt out of receiving marketing communications by:
- Clicking the “unsubscribe” link in our emails
- Updating your communication preferences in your account settings
- Contacting us directly at regenerasia@gmail.com
7.4 Data Deletion
You may request deletion of your personal information, subject to legal retention requirements. Please contact us to submit a deletion request.
7.5 Data Portability
Where applicable, you have the right to request a copy of your personal information in a commonly used, machine-readable format.
8. COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality, such as shopping cart and checkout processes
- Performance Cookies: Collect information about how visitors use our Website to improve performance
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your browsing activity to deliver relevant advertisements
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website. Most browsers allow you to refuse cookies or delete cookies already stored on your device.
9. THIRD-PARTY LINKS AND SERVICES
Our Website may contain links to third-party websites, social media platforms, and affiliate products. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. INTERNATIONAL DATA TRANSFERS
If you access our Website from outside Singapore, your information may be transferred to, stored, and processed in Singapore or other countries where our service providers operate. We take appropriate measures to ensure your data receives adequate protection in accordance with applicable data protection laws.
11. CHILDREN’S PRIVACY
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our Website with a new “Last Updated” date. Your continued use of our Website after such changes constitutes acceptance of the updated Privacy Policy.
13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Regenerasia Wellness
Email: regenerasia@gmail.com
Phone: +65-8393-2138
Address: 04-121, 4 Toa Payoh Lor 7, Singapore 310004
For data protection inquiries or to exercise your rights under the PDPA, please email us with “Data Protection Request” in the subject line.
Consent Statement:
By using Regenerasia.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.