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Terms and Conditions

Last Updated : November 4, 2025

1. INTRODUCTION

Welcome to Regenerasia.com (the “Website”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Regenerasia Wellness (UEN: 53503504K), located at 04-121, 4 Toa Payoh Lor 7, Singapore 310004 (“we,” “us,” “our,” or “Regenerasia”).

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

2. DEFINITIONS

  • “Website” refers to Regenerasia.com and all associated pages, features, and services
  • “Services” refers to all products, content, educational resources, and services offered through the Website
  • “Products” refers to supplements, therapeutic devices, natural solutions, and other wellness products available for purchase
  • “Content” refers to all text, images, videos, graphics, educational materials, and other information available on the Website
  • “User Account” refers to the registered account created by users to access certain features of the Website

3. ACCEPTANCE OF TERMS

By using this Website, you represent that:

  • You are at least 18 years of age or the age of majority in your jurisdiction
  • You have the legal capacity to enter into binding contracts
  • You will comply with these Terms and all applicable laws and regulations
  • All information you provide is accurate, current, and complete

4. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

5. USER ACCOUNTS

5.1 Account Creation

To access certain features of the Website, you may need to create a User Account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your password
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

5.2 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Provision of false or misleading information
  • Any conduct that we deem harmful to our business, other users, or third parties

You may close your account at any time by contacting us at regenerasia@gmail.com.

6. USE OF THE WEBSITE

6.1 Permitted Use

You may use the Website for lawful purposes only, including:

  • Browsing and purchasing products
  • Accessing educational content and resources
  • Creating and managing your User Account
  • Communicating with us regarding products and services

6.2 Prohibited Activities

You agree NOT to:

  • Use the Website for any unlawful purpose or in violation of these Terms
  • Impersonate any person or entity or falsely state or misrepresent your affiliation
  • Transmit any viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to the Website, servers, or networks
  • Interfere with or disrupt the Website’s functionality
  • Scrape, harvest, or collect data from the Website using automated means
  • Copy, reproduce, or redistribute Content without our written permission
  • Use the Website to spam, phish, or engage in fraudulent activities
  • Post or transmit offensive, defamatory, or inappropriate content
  • Reverse engineer or attempt to extract source code from the Website

7. PRODUCTS AND SERVICES

7.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for illustrative purposes and may not reflect exact appearance
  • We do not warrant that product descriptions are error-free or complete
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • Products are subject to availability and may be discontinued without notice

7.2 Pricing

  • All prices are displayed in United States Dollars (USD) unless otherwise stated
  • Prices are subject to change without notice
  • Pricing errors may be corrected even after an order is submitted
  • Applicable taxes, shipping fees, and other charges will be added at checkout

7.3 Orders and Payment

  • Placing an order constitutes an offer to purchase the products
  • We reserve the right to accept or decline any order at our discretion
  • Order confirmation does not guarantee acceptance; acceptance occurs upon shipment
  • Payment must be made in full at the time of purchase
  • We accept payment methods displayed at checkout
  • All payments are processed through secure, third-party payment processors

7.4 Order Cancellation

  • You may cancel your order before it is shipped by contacting us immediately
  • We reserve the right to cancel orders for reasons including product unavailability, pricing errors, or suspected fraud
  • If we cancel your order, we will issue a full refund

8. SHIPPING AND DELIVERY

8.1 Shipping Policy

  • Shipping is available to locations specified at checkout
  • Shipping costs are calculated based on destination and order weight
  • Delivery timeframes are estimates and not guaranteed
  • Risk of loss and title pass to you upon delivery to the shipping carrier
  • We are not responsible for delays caused by customs, weather, or carrier issues

8.2 International Shipping

  • International orders may be subject to customs duties, taxes, and fees
  • You are responsible for all import duties, taxes, and customs charges
  • Delivery times for international orders may vary significantly

9. RETURNS AND REFUNDS

9.1 Return Policy

We want you to be satisfied with your purchase. Our return policy includes:

  • Products may be returned within 30 days of delivery for a refund or exchange
  • Products must be unused, unopened, and in original packaging
  • Certain products may not be eligible for return due to health and safety regulations (e.g., opened supplements, personal care items)
  • Return shipping costs are the responsibility of the customer unless the return is due to our error
  • Refunds will be processed to the original payment method within 7-14 business days of receiving the returned item

9.2 Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery at regenerasia@gmail.com
  • Provide photographic evidence of the damage or defect
  • We will arrange for a replacement or full refund, including return shipping costs

9.3 Non-Refundable Items

The following items are not eligible for return or refund:

  • Digital products and downloadable content (eBooks, guides)
  • Products marked as “final sale” or “non-returnable”
  • Gift cards or promotional items

10. EDUCATIONAL CONTENT AND HEALTH INFORMATION

10.1 Educational Purpose Only

The Content on our Website, including articles, videos, guides, and product information, is provided for educational and informational purposes only. This Content:

  • Is not intended as medical advice, diagnosis, or treatment
  • Should not replace consultation with qualified healthcare professionals
  • Does not create a doctor-patient or professional relationship
  • May not be suitable for your specific health condition or circumstances

10.2 No Medical Claims

While we provide science-backed information about natural health solutions:

  • We do not claim to diagnose, treat, cure, or prevent any disease
  • Products are not intended to replace medical treatment or prescription medications
  • Individual results may vary
  • Always consult with a healthcare professional before starting any new supplement or therapy

10.3 User Responsibility

You acknowledge and agree that:

  • You are solely responsible for your health decisions
  • You will consult appropriate healthcare professionals before using our products
  • You will not rely solely on Website Content for medical decisions
  • We are not liable for any health outcomes resulting from use of our products or information

11. PET PRODUCTS

Products marketed for pets:

  • Are intended for animal use only and should not be consumed by humans
  • Should be used under the guidance of a qualified veterinarian when appropriate
  • May require dosage adjustments based on your pet’s size, age, and health condition
  • Are not guaranteed to treat, cure, or prevent any animal disease or condition

Always consult with a veterinarian before introducing new supplements or therapies to your pet’s routine.

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Ownership

All Content on the Website, including text, graphics, logos, images, videos, software, and compilation, is the property of Regenerasia Wellness or our licensors and is protected by:

  • Copyright laws
  • Trademark laws
  • Other intellectual property rights

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use the Website for personal, non-commercial purposes
  • View and download Content for personal use only

12.3 Restrictions

You may not:

  • Reproduce, distribute, modify, or create derivative works from our Content
  • Use our Content for commercial purposes without written permission
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use our trademarks, logos, or brand names without authorization

13. USER-GENERATED CONTENT

13.1 Submissions

If you submit reviews, testimonials, comments, or other content to the Website (“User Content”), you:

  • Grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute your User Content
  • Represent that you own or have rights to the User Content
  • Warrant that the User Content does not violate any third-party rights
  • Agree that we may use your User Content for marketing and promotional purposes

13.2 Content Guidelines

User Content must not:

  • Contain false, misleading, or defamatory information
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Contain offensive, obscene, or inappropriate material
  • Include spam, advertising, or promotional content

We reserve the right to remove any User Content that violates these guidelines without notice.

14. THIRD-PARTY LINKS AND SERVICES

14.1 Third-Party Websites

Our Website may contain links to third-party websites, including:

  • Affiliate product providers
  • Educational resources
  • Social media platforms
  • Payment processors

We are not responsible for:

  • The content, privacy practices, or terms of third-party websites
  • Any transactions between you and third parties
  • The accuracy or reliability of third-party information

14.2 Affiliate Relationships

We may participate in affiliate marketing programs and earn commissions on qualifying purchases made through affiliate links. This does not affect the price you pay and does not influence our product recommendations, which are based on quality and alignment with our mission.

15. DISCLAIMERS AND WARRANTIES

15.1 “AS IS” Basis

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

15.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • Warranties of merchantability and fitness for a particular purpose
  • Warranties of accuracy, reliability, or completeness of Content
  • Warranties that the Website will be uninterrupted, secure, or error-free
  • Warranties that defects will be corrected

15.3 Product Efficacy

We make no guarantees regarding:

  • The effectiveness of products for any specific condition
  • Individual results or outcomes
  • Timeframes for experiencing benefits
  • Suitability of products for your particular circumstances

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM
  • WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM USE OR INABILITY TO USE THE WEBSITE, PRODUCTS, OR SERVICES
  • WE ARE NOT LIABLE FOR HEALTH OUTCOMES, ADVERSE REACTIONS, OR MEDICAL CONDITIONS RESULTING FROM PRODUCT USE

This limitation applies regardless of the legal theory upon which the claim is based.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Regenerasia Wellness, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your violation of these Terms
  • Your use of the Website, Products, or Services
  • Your User Content
  • Your violation of any third-party rights
  • Your negligence or willful misconduct

18. DISPUTE RESOLUTION

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

18.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of Singapore for resolution of any disputes arising from these Terms or your use of the Website.

18.3 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at regenerasia@gmail.com to attempt to resolve the dispute informally.

19. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Acts of war or terrorism
  • Government actions or regulations
  • Pandemics or public health emergencies
  • Strikes or labor disputes
  • Failure of third-party service providers
  • Internet or telecommunications failures

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Regenerasia Wellness regarding your use of the Website.

22. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Regenerasia Wellness.

23. ASSIGNMENT

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

24. SURVIVAL

Provisions that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

25. CONTACT INFORMATION

If you have any questions or concerns about these Terms and Conditions, please contact us:

Regenerasia Wellness
Email: regenerasia@gmail.com
Phone: +65-8393-2138
Address: 04-121, 4 Toa Payoh Lor 7, Singapore 310004

Acknowledgment:

By using Regenerasia.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.